Service & Support

After Sales Services

Our expert team is always with you in order to guarantee the optimum use of your devices and to offer the most suitable solution for your needs.

Within the scope of our After-Sales Services, our engineers and technicians will be present during the commissioning of new devices and will ensure that you receive the necessary training.

Commissioning and Training

Information to be provided by our technician who will be with you during your first use after purchasing the device; It will be helpful to you in maintaining the quality of the device and interpreting your results from a standard protocol. This service is an effective way to reduce your maintenance and operating costs.

Maintenance

Erkaya Lab offers you preventive maintenance contracts. With the use of these regular monitoring contracts;

• A frequency of visits created to best suit your activity,
• Priority in your commissioning business,
• Timely replacement of all worn parts,
• Verification and optimization of settings are provided.

Repair

The After-Sales Department offers you an online fault finding system (troubleshooting service) as well as a high-quality hotline and travel to your site by our experts, in order to give you a quick and accurate response.

Hotline:
Our Technicians is aware of the urgency of all your calls and will do everything possible to identify and resolve your issue over the phone so as not to slow down your activities.

Onsite response:
Our technicians are fully responsive to your needs and therefore perform a thorough diagnosis of the device and visit your site to resolve the issue immediately.So you have the assurance of a quality repair.